About Us

Physical / Remit to Address:

1024 East New Circle Road
Lexington, KY 40505-4117

General E-mail Contact: customerservice@twittlebit.com

Call Us Toll Free: 1-855-TWITTLE (1-855-894-8853)
For Local Kentucky Customers: 859-225-0051

Twittlebit Office location

Hours of Operation

Our Website is available 24/7. Our normal business hours is: Monday ~ Friday 8:00AM ~ 5:00PM EST

We are closed on the weekends and major national holidays. If we receive an order/quote request during the holidays/weekends, we will respond to you the next business day.

Terms of Sale

  • Orders can be placed with Twittlebit in three ways: Online, Email, or Phone.
  • Visa, MasterCard, American Express accepted.
  • Please contact our Customer Service Department if you are interested in setting up an account or placing an order outside of the U.S. Minimum order requirement for international orders is 250.00 USD.
  • All prices reflect U.S. dollars.
  • We do not require confirmation purchase orders for phone orders.
  • All invoices, eReceipts, and order confirmations are sent electronically. If you require paper invoices please contact CSR.

Minimum Order Requirement

  • Orders within 48 continental US states: $75.00
  • International Orders: $250.00 (excludes shipping and duties charge)

Return / Warranty Terms

  • All returns are subject to re-stocking fee.
  • Depending on the condition of a product, manufacturer's return policies, and time involved for testing & inspection of the returned goods, re-stocking fee applies on all of the products.
  • All RMA requests will be reviewed and responded to as quickly as possible with a disposition.
  • Some of the products might not be returned. If you feel that you might need to return these, please contact us before placing an order.
  • Twittlebit.com will honor all of our manufacturer's warranties.
  • All international orders are Non-cancelable and Non-returnable.
  • To request an RMA please contact our Customer Service department at 1-855-894-8853 or email our CSR.
  • All returns must have an RMA before being shipped back to us.
  • Due to time involved in this process, please allow us 10-14 business days to issue a credit to your account.

Shipping/Freight Policy

  • All Web orders over $75.00 qualifies for free shipping offer
    • Orders will be shipped via UPS Ground or USPS Priority Mail® service depending on your location.
    • LTL / heavy-weighted items disqualify for this offer.
    • Shipments to PO boxes and residential addresses are excluded
    • Applies only to 48 continental US states
    • Applies only to Credit Card orders
    • International Orders do not qualify for free shipping
  • For premium shipping service, shipping charges are prepaid and added to invoice unless freight collect account number provided
  • We generally ship via UPS, FedEx or USPS Mail service
  • Please contact Customer Service if you are interested in applying freight insurance to your shipment.
  • Same day shipping will be available for in stock items if ordered before 3:00PM EST. For orders received after the specified deadline, it will generally ship the next business day. For non-stocked items, the lead-time differs according to manufacturer's site and availability.
  • Tracking numbers are available after we process the order from our facility.
  • We cannot ship to PO boxes.

International Orders

  • Our minimum order requirement for all international orders is 250.00 USD (not including shipping and export fees).
  • Customers are responsible for paying all import duties.
  • Customers are responsible for paying all the shipping costs - either pre-paid and added to the invoice or provide the freight collect account number.
  • All international orders are Non-cancelable and Non-returnable.

Privacy Policy

    • Information collected about you from our website will only be used within Twittlebit or its parent company Reliable Automation Devices.
    • Twittlebit will never sell, rent or give away your personal information to third parties.

Click Here to read full policy

Download Forms

Download Resale certificate (PDF-1.7MB)PDF

Download W-9 Form (PDF-2MB)PDF

Download Twittlebit.com RMA Request Form (PDF-7KB)PDF

(Note: Our D & B Account Number: 009961710)

Customer Service Department

Phone: Toll Free 1-855-TWITTLE (1-855-894-8853)
E-mail: customerservice@twittlebit.com

Contact Customer Service for:

  • General inquiries
  • Order entry assistance
  • Backorder inquiries
  • Billing / Accounting assistance
  • Returns / RMA requests
  • Account / Terms setup
  • International orders

Technical Support

Phone: Toll Free 1-855-TWITTLE (1-855-894-8853)
E-mail: technicalsupport@twittlebit.com

Contact Technical Support for:

  • Application / Product assistance
  • Website support / Troubleshooting

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