About Twittlebit.com

Physical/Remit to address: Twittlebit.com
1024 East New Circle Road
Lexington, KY 40505-4117
General e-mail contact: info@twittlebit.com
Phone:
  • Call Us Toll Free: 1-855-TWITTLE (1-855-894-8853)
  • For Local Kentucky Customers: 859-225-0051
  • Fax: 859-225-0054

    Terms of Sale

    • Orders can be placed with Twittlebit in three ways:
      • Online
      • Phone
      • Fax
    • Visa, MasterCard and American Express accepted.
    • Please contact our Customer Service department at customerservice@twittlebit.com if you are interested in setting up an account or placing an order outside of the U.S.
    • All prices reflect U.S. dollars.
    • We do not require confirmation purchase orders for phone orders.
    • All invoices and order confirmations are sent electronically. If you require paper invoices please contact Customer Service.

    Return/Warranty Terms

    • To request an RMA please contact our Customer Service department at 859.225.0051, or customerservice@twittlebit.com.
    • All returns must have an RMA before being shipped back to us.
    • All RMA requests will be reviewed and responded to as quickly as possible with a disposition.
    • Twittlebit.com will honor all of our manufacturer's warranties.

    Freight Policy

    • Shipping charges are prepaid and added to invoice unless freight collect account number provided (UPS)
    • Please contact Customer Service if you are interested in applying freight insurance to your shipment.
    • Tracking numbers are available after we process the order from our facility.
    • We cannot ship to PO boxes.

    Privacy Policy

    • Information collected about you from our website will only be used within Twittlebit or its parent company Reliable Automation Devices.
    • Twittlebit will never sell, rent or give away your personal information to third parties.

    Forms

    (Note: Our D&B Account Number: 009961710)

    Customer Service

    Phone: 859.225.0051
    Email: customerservice@twittlebit.com

    Contact Customer Service for:

    • General inquiries
    • Order entry assistance
    • Backorder inquiries
    • Billing/accounting assistance
    • Returns/RMA requests
    • Account/terms setup
    • International orders

    Technical Support

    Phone: 859.225.0051
    Email: technicalsupport@twittlebit.com

    Contact Technical Support for:

    • Application/product assistance
    • Website support/troubleshooting

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