About Twittlebit.com

Physical / Remit to Address: Twittlebit Office location

1024 East New Circle Road
Lexington, KY 40505-4117

General E-mail Contact: info@twittlebit.com

Call Us Toll Free: 1-855-TWITTLE (1-855-894-8853)
For Local Kentucky Customers: 859-225-0051

Fax: 859-225-0054

Terms of Sale

  • Orders can be placed with Twittlebit in three ways:
    • Online
    • Phone
    • Fax
  • Visa, MasterCard and American Express accepted.
  • Please contact our Customer Service Department if you are interested in setting up an account or placing an order outside of the U.S.
  • All prices reflect U.S. dollars.
  • We do not require confirmation purchase orders for phone orders.
  • All invoices and order confirmations are sent electronically. If you require paper invoices please contact CSR.

Return / Warranty Terms

  • To request an RMA please contact our Customer Service department at 1-855-894-8853 or email our CSR.
  • All returns must have an RMA before being shipped back to us.
  • All RMA requests will be reviewed and responded to as quickly as possible with a disposition.
  • Twittlebit.com will honor all of our manufacturer's warranties.

Freight Policy

  • All Web orders over $75.00 qualifies for free shipping offer
    • Orders will be shipped via UPS Ground or USPS Priority Mail® service depending on your location.
    • LTL / heavy-weighted items disqualify for this offer.
    • Shipments to PO boxes and residential addresses are excluded
    • Applies only to 48 continental US states
    • Applies only to Credit Card orders
  • For premium shipping service, shipping charges are prepaid and added to invoice unless freight collect account number provided
  • We generally ship via UPS, FedEx or USPS Mail service
  • Please contact Customer Service if you are interested in applying freight insurance to your shipment.
  • Same day shipping will be available for the stocked items if ordered before 3:00PM EST. For orders received after the specified deadline, it will generally ship the next business day. For non-stocked items, the lead-time differs according to manufacturer's site and availability.
  • Tracking numbers are available after we process the order from our facility.
  • We cannot ship to PO boxes.

Privacy Policy

  • Information collected about you from our website will only be used within Twittlebit or its parent company Reliable Automation Devices.
  • Twittlebit will never sell, rent or give away your personal information to third parties.
  • Click Here to read full policy

Download Forms

(Note: Our D & B Account Number: 009961710)

Customer Service Department

Phone: Toll Free 1-855-TWITTLE (1-855-894-8853)
E-mail: customerservice@twittlebit.com

Contact Customer Service for:

  • General inquiries
  • Order entry assistance
  • Backorder inquiries
  • Billing / Accounting assistance
  • Returns / RMA requests
  • Account / Terms setup
  • International orders

Technical Support

Phone: Toll Free 1-855-TWITTLE (1-855-894-8853)
E-mail: customerservice@twittlebit.com

Contact Technical Support for:

  • Application / Product assistance
  • Website support / Troubleshooting

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